job description
Join PT Terra Manna Nusantara as an Operational Store Manager and lead the charge in delivering exceptional retail and hospitality experiences across our premium outlets in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this dynamic role, you will oversee the end-to-end operations of our stores, ensuring seamless execution, adherence to brand standards, and a customer-centric approach that drives satisfaction and loyalty. Your leadership will be pivotal in optimizing efficiency, maintaining consistency, and fostering a high-performance team culture in a fast-paced, luxury-driven environment.
This is a unique opportunity for a results-oriented professional with a passion for hospitality and retail excellence to make a tangible impact in one of Indonesia’s most competitive markets.
Responsibility
- Oversee daily store operations, ensuring compliance with company policies, SOPs, and service standards across all outlets.
- Lead, mentor, and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
- Monitor and analyze KPIs (e.g., sales targets, customer satisfaction, inventory turnover) to drive operational efficiency and profitability.
- Implement strategic initiatives to enhance customer experience, including VIP client management, promotional campaigns, and service personalization.
- Manage inventory control, stock replenishment, and vendor relationships to maintain optimal product availability and minimize waste.
- Ensure health, safety, and hygiene standards are upheld in alignment with local regulations and company protocols.
- Coordinate with cross-functional teams (e.g., Marketing, Finance, HR) to align store operations with broader business objectives.
- Resolve escalated customer or staff issues promptly, maintaining professionalism and brand reputation.
Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).
- Minimum 5 years of experience in retail or hospitality management, with at least 2 years in a multi-outlet leadership role.
- Proven track record in driving operational excellence, team performance, and customer satisfaction in a luxury or high-end environment.
- Strong analytical skills with proficiency in retail management software (e.g., POS systems, inventory tools) and Microsoft Office/Google Workspace.
- Exceptional communication, interpersonal, and problem-solving abilities to engage with diverse stakeholders.
- Fluency in English (written and spoken); proficiency in Indonesian is a plus.
- Flexibility to travel across Bali locations as needed and work non-traditional hours, including weekends and holidays.
- Passion for the hospitality industry with a customer-first mindset and a keen eye for detail.