job description
We are seeking a highly motivated and detail-oriented Operational Manager to oversee daily business operations in the heart of Ubud, Bali. This is a key role for a professional looking to make a tangible impact in the hospitality and tourism sector.
As an Operational Manager, you will be responsible for ensuring seamless service delivery, managing staff performance, and maintaining the highest standards of guest satisfaction. The ideal candidate possesses a strong background in operational leadership, excellent communication skills, and a proactive approach to problem-solving. Join our dedicated team and enjoy a competitive package including THR, bonuses, and comprehensive health insurance coverage.
Responsibility
- Manage day-to-day operations to ensure efficiency and high service quality standards.
- Supervise and mentor staff to foster a positive and productive work environment.
- Monitor inventory levels, supply chain, and procurement processes.
- Develop and implement operational policies and standard operating procedures (SOPs).
- Handle guest inquiries, feedback, and conflict resolution to maintain brand reputation.
- Coordinate with different departments to ensure smooth cross-functional workflows.
- Prepare regular reports on operational performance and financial metrics for management.
Qualifications
- Minimum 3-5 years of experience in operational management, preferably within the hospitality or tourism industry.
- Proven leadership skills with the ability to manage and motivate a diverse team.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Fluency in English and Indonesian (both verbal and written).
- Proficiency in basic office software and operational management tools.
- Ability to work flexible hours, including weekends and public holidays as required.
- Strong commitment to providing excellent service and operational excellence.