job description
Are you a dynamic leader with a passion for hospitality and a proven track record in operational excellence? First Property Abadi is seeking an experienced Operational Hospitality Leader to join our growing team in Bali’s most vibrant hospitality hubs, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is a unique opportunity to lead high-performing teams, elevate guest experiences, and drive operational success in one of the world’s most sought-after tourist destinations.
In this role, you will oversee daily operations, ensuring seamless service delivery, exceptional guest satisfaction, and efficient team management. You’ll collaborate with cross-functional teams to implement best practices, optimize workflows, and maintain the highest standards of hospitality. If you thrive in fast-paced environments, excel in leadership, and are passionate about creating memorable guest experiences, this is your chance to make a lasting impact in Bali’s thriving hospitality industry.
As part of First Property Abadi, you’ll work alongside industry professionals in a supportive and innovative environment. We offer competitive compensation, career growth opportunities, and the chance to work in some of Bali’s most iconic locations. Join us and be at the forefront of shaping the future of hospitality in paradise!
Responsibility
- Lead and mentor a team of hospitality professionals to ensure exceptional service delivery and operational efficiency.
- Oversee daily operations, including guest services, housekeeping, front desk, and food & beverage (if applicable), ensuring adherence to brand standards.
- Develop and implement operational policies, procedures, and best practices to enhance guest satisfaction and team productivity.
- Monitor performance metrics, analyze guest feedback, and implement corrective actions to continuously improve service quality.
- Collaborate with senior management to align operational strategies with business goals and revenue targets.
- Manage budgets, control costs, and optimize resource allocation to maximize profitability without compromising service excellence.
- Ensure compliance with local regulations, health and safety standards, and company policies.
- Foster a positive work culture by promoting teamwork, professional development, and employee engagement initiatives.
Qualifications
- Minimum of 3-5 years of experience in hospitality operations, with at least 2 years in a leadership or supervisory role.
- Proven track record in managing teams, optimizing workflows, and delivering outstanding guest experiences.
- Strong understanding of hospitality industry standards, including front office, housekeeping, and guest relations.
- Excellent communication, problem-solving, and interpersonal skills, with fluency in English (additional languages are a plus).
- Ability to work in a fast-paced, dynamic environment while maintaining attention to detail and service quality.
- Experience with property management systems (PMS), POS systems, and Microsoft Office Suite.
- Strong leadership qualities, including the ability to motivate teams, resolve conflicts, and drive performance.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred but not mandatory.