job description
Are you looking to start a rewarding career in the BPO industry without the pressure of constant customer calls? Join our dynamic team as a Non-Voice & Blended Call Center Agent and enjoy a flexible, virtual hiring process designed for both beginners and experienced professionals.
This role offers a competitive salary of up to ₱30,000 per month, along with the opportunity to work in a supportive environment that values growth and development. Whether you're a fresh graduate or seeking a career change, this is your chance to build essential skills in customer service, data management, and communication—all from the comfort of your home or our modern workspaces in Bali.
As part of our team, you'll handle non-voice tasks such as email support, live chat, and back-office operations, ensuring seamless customer experiences. We provide comprehensive training, career advancement opportunities, and a collaborative culture that fosters success.
Apply now and take the first step toward a fulfilling career in the BPO industry!
Responsibility
- Handle non-voice customer interactions, including email, live chat, and social media support.
- Process and manage customer inquiries, orders, and requests efficiently and accurately.
- Maintain detailed records of customer interactions and transactions in the company’s database.
- Collaborate with team members to resolve customer issues and improve service quality.
- Follow company policies and procedures to ensure compliance and customer satisfaction.
- Assist in back-office tasks such as data entry, report generation, and administrative support.
- Participate in training sessions to enhance skills and stay updated on industry best practices.
- Provide excellent service by responding promptly and professionally to customer needs.
Qualifications
- High school diploma or equivalent; college degree is a plus but not required.
- Excellent written communication skills in English.
- Basic computer literacy, including proficiency in Microsoft Office and email platforms.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Willingness to learn and adapt to new tools and processes.
- Previous customer service experience is an advantage but not mandatory.
- Reliable internet connection and a quiet workspace for virtual tasks.
- Positive attitude, team player, and strong work ethic.