job description
Join AGS Health as a Customer Service Representative - Healthcare RCM and become part of a team where our people make the difference. In this role, you will be the bridge between healthcare providers and patients, ensuring seamless communication and resolution of inquiries related to Revenue Cycle Management (RCM). Your expertise will contribute to improving patient satisfaction and operational efficiency in the healthcare sector.
Based in the vibrant locations of Bali, this position offers a dynamic work environment with opportunities for growth and development. If you are passionate about customer service and have a keen interest in healthcare, this is the perfect role for you.
At AGS Health, we value dedication, professionalism, and a customer-centric approach. We provide comprehensive training and support to help you succeed in your role and advance your career in the healthcare industry.
Responsibility
- Handle inbound and outbound calls related to healthcare billing, claims, and patient inquiries.
- Provide accurate and timely information to patients regarding their medical bills, insurance claims, and payment options.
- Resolve customer complaints and issues with a high level of professionalism and empathy.
- Collaborate with internal teams to ensure accurate processing of healthcare claims and payments.
- Maintain detailed records of customer interactions and transactions in the RCM system.
- Stay updated on healthcare regulations, insurance policies, and company procedures.
- Meet and exceed performance metrics, including call quality, resolution time, and customer satisfaction scores.
- Participate in training sessions and team meetings to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree in a related field is a plus.
- Minimum of 1 year of experience in customer service, preferably in healthcare or insurance.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Empathy and patience in dealing with customers, especially in sensitive situations.
- Willingness to work in shifts, including weekends and holidays, as required.