job description
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our brand! We are seeking passionate, customer-focused professionals to deliver exceptional service to our clients in Bali. This role offers a dynamic work environment, competitive compensation, and opportunities for career growth in the automotive and customer service industry.
As a Call Center Agent, you will handle inbound and outbound calls, resolve customer inquiries, and ensure a seamless experience for our valued clients. If you thrive in fast-paced settings and enjoy helping others, this is the perfect opportunity for you!
Golden Dragon Motor Sales Corp is a leading name in the automotive sector, committed to excellence and customer satisfaction. Be part of a team that values professionalism, teamwork, and innovation.
Responsibility
- Handle inbound and outbound customer calls with professionalism and empathy.
- Provide accurate information about products, services, and promotions.
- Resolve customer complaints and inquiries efficiently to ensure satisfaction.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service quality and customer experience.
- Follow up with customers to ensure their needs are met and issues are resolved.
- Adhere to company policies, procedures, and service standards.
- Stay updated on product knowledge and industry trends.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service, call center, or related roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and basic computer applications.
- Ability to work in shifts and adapt to a fast-paced environment.
- Fluency in English; additional languages are an advantage.
- Positive attitude and a passion for helping customers.