job description
Join AGNP CORPORATION as a Non-Performing Loan (NPL) Collection Assistant and play a pivotal role in driving financial recovery while fostering long-term client relationships. Based in the vibrant region of Badung, Bali, this position offers a unique opportunity to contribute to the banking and financial services sector with a focus on loan recovery, debt management, and customer engagement.
In this dynamic role, you will work closely with a dedicated collections team to minimize financial losses, negotiate repayment plans, and ensure compliance with regulatory standards. AGNP CORPORATION is committed to providing a competitive compensation package, career advancement opportunities, and a balanced work environment that empowers you to excel in the financial services industry.
If you are a detail-oriented, analytical, and customer-focused professional with a passion for financial recovery, we invite you to apply and take the next step in your career with a leading name in banking and financial solutions.
Responsibility
- Assist in the identification, tracking, and management of non-performing loans (NPLs) to minimize financial losses.
- Conduct outbound calls, emails, and in-person meetings with delinquent borrowers to negotiate repayment plans.
- Collaborate with the collections team to develop and implement effective recovery strategies tailored to individual cases.
- Maintain accurate and up-to-date records of all collection activities, communications, and payment arrangements.
- Ensure compliance with company policies, legal regulations, and ethical standards in all collection practices.
- Prepare and present regular reports on collection performance, recovery rates, and outstanding balances.
- Provide exceptional customer service while handling sensitive financial discussions with professionalism and empathy.
- Assist in legal proceedings or third-party collections when necessary, coordinating with legal teams or external agencies.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; relevant experience may substitute for formal education.
- Minimum 1-2 years of experience in loan collections, debt recovery, or financial services is preferred.
- Strong negotiation, communication, and interpersonal skills with the ability to handle difficult conversations.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with collection software or CRM systems.
- Ability to analyze financial data and make data-driven decisions to optimize recovery efforts.
- High level of integrity, discretion, and ethical conduct in handling confidential financial information.
- Fluency in English; additional proficiency in Bahasa Indonesia is a plus.
- Willingness to work in a fast-paced, target-driven environment with a focus on results.