job description
Join Accord Innovations as a NICE CXone Solution Consultant and lead the transformation of customer experience (CX) for enterprise clients across Asia. This role is ideal for a Cantonese-speaking professional with expertise in unified communications (UC), contact center solutions, and CX strategy. You will collaborate with global teams to design, implement, and optimize cutting-edge CX solutions using the NICE CXone platform, ensuring seamless customer interactions and operational excellence.
Based in Bali (with remote flexibility), you’ll work in a dynamic environment, leveraging your technical and linguistic skills to bridge gaps between business needs and technology. This is a contract position offering competitive compensation (RM 10,000–11,000/month) and the opportunity to shape the future of customer engagement.
Why Apply?
- Work with a leading ICT innovator in Southeast Asia.
- Leverage your Cantonese fluency to serve multinational clients.
- Remote-friendly role with a Bali-based team.
- Cutting-edge projects in cloud contact centers and AI-driven CX.
Responsibility
- Lead the design and implementation of NICE CXone solutions for enterprise clients, ensuring alignment with business objectives.
- Collaborate with cross-functional teams to integrate unified communications (UC) and contact center technologies.
- Provide Cantonese-language support for client consultations, training, and troubleshooting.
- Analyze customer journey maps and recommend AI/automation enhancements to improve CX efficiency.
- Conduct system testing, debugging, and performance optimization for deployed solutions.
- Develop technical documentation, user guides, and best-practice frameworks for clients.
- Stay updated on NICE CXone updates and emerging trends in cloud-based contact centers.
- Act as a liaison between technical teams and non-technical stakeholders to ensure smooth project delivery.
Qualifications
- Bachelor’s degree in Computer Science, IT, or related fields.
- Proven experience (3+ years) in contact center solutions, UC, or CX platforms (NICE CXone preferred).
- Fluency in Cantonese and English (written and verbal) is mandatory.
- Strong understanding of cloud-based telephony, IVR, omnichannel routing, and CRM integrations.
- Certification in NICE CXone, Genesys, or similar platforms is a plus.
- Excellent problem-solving skills and ability to work in a fast-paced, remote environment.
- Experience with API integrations, data analytics, or AI-driven CX tools is advantageous.
- Willingness to travel occasionally for client engagements (post-pandemic).