job description
Join Blue Wireless, a leading provider of cutting-edge wireless solutions, as our Network Support Engineer and play a pivotal role in ensuring the seamless operation of our services. Based in Bali (Canggu, Ubud, Denpasar, or surrounding areas), youâll be at the forefront of delivering exceptional in-life support to our global customer base, directly impacting customer satisfaction and the success of our business.
In this dynamic role, youâll troubleshoot complex network issues, provide timely resolutions, and collaborate with cross-functional teams to optimize performance. Whether youâre a seasoned professional or an emerging talent in network engineering, this is an opportunity to grow your career in a fast-paced, innovative environment while enjoying the work-life balance that Bali offers.
At Blue Wireless, we value technical expertise, problem-solving skills, and a customer-centric mindset. If youâre passionate about networking, thrive in a collaborative setting, and want to work remotely from one of the worldâs most desirable locations, weâd love to hear from you!
Why Join Us?
- Remote Work in Bali: Enjoy the flexibility of working from Canggu, Ubud, Denpasar, or other preferred locations in Bali.
- Career Growth: Access to training, certifications, and opportunities to advance in the wireless and networking industry.
- Impactful Work: Contribute to the success of a global company by ensuring our customers receive top-tier support.
- Collaborative Culture: Work with a talented team of professionals who are passionate about technology and innovation.
- Work-Life Balance: Experience the best of both worldsâprofessional growth and the vibrant lifestyle of Bali.
Responsibility
- Provide first-line and second-line technical support for Blue Wireless network services, ensuring minimal downtime and optimal performance.
- Troubleshoot and resolve network-related issues, including connectivity, latency, and configuration problems, using diagnostic tools and best practices.
- Monitor network performance, identify potential issues, and proactively implement solutions to prevent service disruptions.
- Collaborate with internal teams, including engineering, operations, and customer success, to escalate and resolve complex technical issues.
- Document support cases, resolutions, and best practices in our knowledge base to improve efficiency and knowledge sharing.
- Assist customers with network configurations, installations, and upgrades, ensuring they meet Blue Wireless standards.
- Participate in on-call rotations to provide 24/7 support for critical network incidents, as needed.
- Stay updated on industry trends, emerging technologies, and best practices in network support and wireless communications.
Qualifications
- Bachelorâs degree in Computer Science, Information Technology, Network Engineering, or a related field (or equivalent experience).
- Minimum of 2-3 years of experience in network support, IT infrastructure, or a similar technical role.
- Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, firewalls, and routing protocols (e.g., OSPF, BGP).
- Hands-on experience with network diagnostic tools (e.g., Wireshark, PingPlotter, SolarWinds) and troubleshooting methodologies.
- Familiarity with wireless technologies, such as Wi-Fi, LTE, or 5G, is a plus.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication skills in English, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
- Certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable.
- Experience working in a remote or distributed team is a plus.