job description
Join Lendi Group as a Mortgage Broker Administrative Support Specialist and play a pivotal role in streamlining mortgage processes for our clients. Based in the vibrant hubs of Canggu, Ubud, Denpasar, or surrounding Bali areas, youâll work in a hybrid model with a morning shift schedule, ensuring seamless coordination between brokers, lenders, and clients.
This role is perfect for detail-oriented professionals who thrive in fast-paced financial environments. Youâll contribute to delivering an exceptional lending experience by managing documentation, tracking applications, and providing administrative support to our brokerage team. With Lendi Groupâs reputation for innovation in fintech, youâll be part of a dynamic team shaping the future of mortgage solutions in Southeast Asia.
Enjoy the flexibility of hybrid work while being part of a collaborative culture that values efficiency, accuracy, and customer satisfaction. If youâre passionate about finance, organization, and supporting high-impact transactions, this is your opportunity to grow with a leading name in the industry.
Responsibility
- Coordinate mortgage applications from submission to settlement, ensuring all documentation is complete and compliant.
- Liaise with brokers, lenders, and clients to gather required information and clarify application details.
- Prepare and review loan documents, including contracts, disclosures, and financial statements.
- Track application statuses and deadlines, proactively following up to avoid delays.
- Maintain accurate records in CRM systems and internal databases.
- Assist brokers with client communications, including emails, calls, and updates on application progress.
- Generate reports on pipeline activity, turnaround times, and broker performance metrics.
- Identify process improvements to enhance efficiency in mortgage processing workflows.
Qualifications
- Minimum 2 years of experience in administrative support, mortgage processing, or financial services.
- Strong understanding of mortgage lending processes, terminology, and compliance requirements.
- Exceptional organizational skills with the ability to manage multiple applications simultaneously.
- Proficiency in Microsoft Office Suite (Excel, Word) and CRM tools (e.g., Salesforce, HubSpot).
- Excellent written and verbal communication skills in English.
- High attention to detail and problem-solving abilities.
- Ability to work independently in a hybrid environment with a morning shift schedule.
- Prior experience in a fast-paced, client-facing role is a plus.