job description
Join Prime@Technology Specialists, Inc. as a Merchant Services Associate and play a pivotal role in ensuring seamless merchant operations and customer satisfaction. This position is ideal for detail-oriented professionals who thrive in dynamic environments and are passionate about fostering strong merchant relationships.
As a Merchant Services Associate, you will be responsible for maintaining stable and efficient merchant operations, ensuring smooth redemption processes, and guaranteeing reliable product acceptance across all merchant locations. Your efforts will directly contribute to enhancing the overall customer experience and driving business growth.
This role offers a competitive salary range of ₱18,000 – ₱19,000 per month and is based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. If you are a proactive individual with a knack for problem-solving and a commitment to excellence, we invite you to apply and become a part of our dynamic team.
Responsibility
- Ensure stable and efficient merchant operations by monitoring and resolving any issues promptly.
- Facilitate seamless redemption processes for customers, ensuring a smooth and hassle-free experience.
- Build and maintain strong relationships with merchants, addressing their concerns and providing exceptional support.
- Guarantee reliable product acceptance across all merchant locations, ensuring consistency and quality.
- Collaborate with internal teams to streamline processes and improve overall operational efficiency.
- Conduct regular audits and assessments to identify areas for improvement and implement necessary changes.
- Provide training and support to merchants on new products, services, and operational procedures.
- Maintain accurate records and documentation related to merchant operations and transactions.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience in merchant services, customer support, or a similar role.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Strong problem-solving skills and the ability to handle multiple tasks efficiently.
- Proficiency in using merchant service platforms and related software.
- Detail-oriented with a commitment to accuracy and quality.
- Ability to work independently and as part of a team in a fast-paced environment.
- Knowledge of retail and consumer products industry is a plus.