job description
Join Hi-Precision Diagnostics, a leading healthcare provider, as a Medical Receptionist / Encoder in beautiful Bali! We are seeking a detail-oriented and customer-focused professional to manage front-desk operations, patient records, and administrative tasks in our growing medical facility.
This role offers a competitive salary, career growth opportunities, and a supportive work environment in one of Indonesia’s most vibrant regions. If you have a passion for healthcare administration and excellent organizational skills, we’d love to hear from you!
As a Medical Receptionist / Encoder, you will play a key role in ensuring smooth clinic operations, accurate patient data management, and exceptional customer service. This is a fantastic opportunity to contribute to a reputable healthcare brand while enjoying the work-life balance Bali has to offer.
Responsibility
- Greet and assist patients with check-ins, appointments, and inquiries in a professional manner.
- Accurately encode and update patient records, medical histories, and billing information.
- Manage front-desk operations, including phone calls, emails, and walk-in visitors.
- Coordinate with medical staff to ensure efficient patient flow and scheduling.
- Handle administrative tasks such as filing, scanning, and maintaining digital records.
- Process payments, insurance claims, and financial transactions with precision.
- Ensure compliance with healthcare data privacy regulations (e.g., HIPAA equivalent).
- Provide exceptional customer service to patients and visitors, addressing concerns promptly.
Qualifications
- Diploma or Bachelor’s degree in Medical Administration, Healthcare Management, or related field.
- Proven experience as a Medical Receptionist, Encoder, or similar role in a healthcare setting.
- Proficiency in medical software (e.g., EMR/EHR systems) and MS Office (Excel, Word).
- Strong attention to detail and accuracy in data entry and record-keeping.
- Excellent communication skills in English (written and verbal).
- Ability to multitask and work efficiently in a fast-paced environment.
- Knowledge of medical terminology and basic billing procedures is a plus.
- Friendly, empathetic, and professional demeanor with patients and colleagues.