job description
Join Ambulatory Health Care Institute Incorporated as a Medical Benefits Coordinator in the vibrant heart of Bali! This is a unique opportunity to make a meaningful impact in healthcare administration while enjoying the dynamic lifestyle of Canggu, Ubud, or surrounding areas.
As a Medical Benefits Coordinator, you will serve as the bridge between patients, healthcare providers, and insurance companies, ensuring seamless access to medical benefits. Your meticulous attention to detail, exceptional customer service skills, and collaborative spirit will be key to delivering outstanding support in a fast-paced, patient-centered environment.
We are looking for a proactive professional who thrives in a team-oriented setting and is passionate about improving healthcare experiences. If you are organized, empathetic, and eager to contribute to a mission-driven organization, this role is for you.
Responsibility
- Coordinate and verify patient eligibility for medical benefits, ensuring accurate and timely processing of claims.
- Liaise between patients, healthcare providers, and insurance companies to resolve benefit-related inquiries and discrepancies.
- Maintain meticulous records of patient benefits, claims, and communications in compliance with healthcare regulations.
- Educate patients and families on available medical benefits, coverage details, and claim procedures.
- Collaborate with cross-functional teams to streamline benefit coordination processes and improve efficiency.
- Monitor and follow up on pending claims to ensure resolution within established timelines.
- Provide compassionate and professional customer service to patients and stakeholders, addressing concerns with empathy and clarity.
- Stay updated on changes in healthcare policies, insurance plans, and industry best practices to ensure compliance and accuracy.
Qualifications
- Bachelor’s degree in Healthcare Administration, Business, or a related field (or equivalent experience).
- Minimum of 2 years of experience in healthcare administration, insurance coordination, or a similar role.
- Strong attention to detail with the ability to manage multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills in English; proficiency in Indonesian is a plus.
- Proven ability to work collaboratively in a team and build strong relationships with stakeholders.
- Familiarity with medical terminology, insurance policies, and healthcare regulations.
- Proficiency in Microsoft Office Suite and healthcare management software.
- Highly organized, with a problem-solving mindset and a commitment to patient advocacy.