job description
Join Okada Manila as a Marketing Operations Host and become the face of our exclusive Reward Circle membership program! In this dynamic role, you will engage with high-value guests, ensuring a seamless and personalized experience while promoting our world-class amenities. Fluent in Japanese, Chinese, or Korean, you will bridge cultural gaps, enhance guest satisfaction, and drive membership growth. This is a unique opportunity to combine your language skills with a passion for hospitality and marketing in a luxurious resort setting.
As a Marketing Operations Host, you will play a pivotal role in elevating guest loyalty through exceptional service, strategic communication, and operational excellence. If you thrive in a fast-paced environment and enjoy creating memorable experiences, we want you on our team!
Responsibility
- Manage and promote the Reward Circle membership program, ensuring guests understand its exclusive benefits.
- Assist with membership sign-ups, renewals, and inquiries in a professional and engaging manner.
- Provide personalized recommendations and information about resort amenities, events, and promotions.
- Act as a cultural liaison for Japanese, Chinese, or Korean-speaking guests, ensuring clear and effective communication.
- Collaborate with the marketing team to execute campaigns, events, and loyalty initiatives.
- Maintain accurate records of guest interactions and membership data in the CRM system.
- Resolve guest concerns promptly, ensuring a high level of satisfaction and retention.
- Stay updated on industry trends and competitor offerings to enhance our membership value proposition.
Qualifications
- Fluency in Japanese, Chinese, or Korean (both written and verbal) is required.
- Proven experience in hospitality, customer service, or marketing operations.
- Excellent interpersonal and communication skills with a guest-centric mindset.
- Strong organizational skills and attention to detail in managing membership records.
- Ability to work flexible hours, including weekends and holidays, in a resort environment.
- Proficiency in CRM software and Microsoft Office Suite.
- A proactive attitude with a passion for delivering exceptional service.
- Previous experience in a luxury hotel or resort is a plus.