job description
Are you a fluent Mandarin speaker with a passion for delivering exceptional customer service? Teleperformance is hiring a dedicated Email & Chat Support Specialist to join our dynamic team in Bali. In this role, you will provide top-tier support to Mandarin-speaking customers via email and chat, ensuring their inquiries are resolved efficiently and professionally.
As a global leader in customer experience management, Teleperformance offers a collaborative work environment, competitive compensation, and opportunities for career growth. Whether you're based in Canggu, Ubud, Denpasar, or any of Bali's vibrant locations, this remote-friendly role allows you to work from the comfort of your home or a co-working space.
If you thrive in a fast-paced setting, enjoy problem-solving, and take pride in delivering outstanding service, we want to hear from you! Apply today and take the next step in your customer support career.
Responsibility
- Respond to customer inquiries via email and chat in a timely and professional manner.
- Provide accurate and helpful information to resolve customer issues and concerns.
- Maintain a high level of customer satisfaction by delivering personalized and empathetic support.
- Document customer interactions and solutions in the company's CRM system.
- Escalate complex issues to the appropriate team members when necessary.
- Adhere to company policies and procedures to ensure consistent service quality.
- Collaborate with team members to improve support processes and customer experience.
- Stay updated on product knowledge and company updates to provide accurate information.
Qualifications
- Fluency in Mandarin (written and spoken) is required.
- Excellent communication skills in English.
- Previous experience in customer support, email, or chat-based roles is a plus.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and support tools.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; additional education is a bonus.
- Reliable internet connection and a quiet workspace for remote work.