job description
Join Elabram as a Mail-in Service Specialist & Technical Support and become a key player in delivering exceptional service to our customers. In this role, you will handle mail-in service requests, provide technical support, and ensure seamless operations in the electronics service industry. If you have a passion for technology, problem-solving, and customer satisfaction, this is the perfect opportunity for you.
Based in beautiful Bali, you will work in a dynamic environment, collaborating with a team of professionals to maintain high service standards. This contract position offers competitive compensation and the chance to grow your career in a leading company.
Responsibility
- Process and manage mail-in service requests efficiently and accurately.
- Provide technical support to customers via phone, email, or chat.
- Diagnose and troubleshoot issues with electronic devices.
- Coordinate with repair teams to ensure timely resolution of service requests.
- Maintain detailed records of service requests and customer interactions.
- Ensure compliance with company policies and service level agreements.
- Assist in training new team members on service procedures and technical support.
- Contribute to continuous improvement initiatives to enhance service quality.
Qualifications
- Proven experience as an operations specialist in the electronics or service industry.
- Familiarity with electronic devices and repair processes.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Proficiency in using service management software and tools.
- Attention to detail and strong organizational skills.
- Willingness to work in a contract-based role.