job description
Join Tavor Perry as a Luxury Travel Lead Qualifier and become the bridge between high-end travelers and their dream destinations. In this dynamic role, you’ll engage with discerning clients, understand their unique travel aspirations, and qualify leads to ensure seamless connections with our premium travel services.
Based in the vibrant heart of Bali—whether in Canggu, Ubud, or Denpasar—you’ll work in a flexible, part-time capacity, contributing to a team that redefines luxury travel experiences. Your ability to build rapport, assess client needs, and deliver exceptional service will be key to driving conversions and elevating our brand’s reputation.
If you’re passionate about travel, thrive in client-facing roles, and have a knack for identifying high-potential leads, this is your opportunity to shine in the booming hospitality and tourism industry.
Responsibility
- Conduct outbound and inbound calls/emails to engage potential luxury travel clients with professionalism and warmth.
- Qualify leads by assessing client budgets, preferences, and travel goals to ensure alignment with our premium offerings.
- Maintain detailed records of client interactions, preferences, and follow-up actions in CRM systems.
- Collaborate with the sales team to hand off qualified leads with comprehensive notes for seamless conversions.
- Stay updated on luxury travel trends, destination highlights, and exclusive packages to provide informed recommendations.
- Deliver personalized communication tailored to each client’s profile, ensuring a high-touch experience.
- Meet or exceed weekly/monthly lead qualification targets while maintaining quality standards.
- Provide feedback on client pain points to refine marketing and sales strategies.
Qualifications
- Proven experience in customer service, sales, or lead generation, preferably in hospitality, tourism, or luxury sectors.
- Excellent English communication skills (verbal and written) with a neutral, professional accent.
- Strong active listening and questioning skills to uncover client needs effectively.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) or willingness to learn quickly.
- Self-motivated with the ability to work independently in a remote or hybrid setting.
- Passion for travel and luxury experiences, with a keen interest in high-end markets.
- High attention to detail and organizational skills to manage multiple leads efficiently.
- Availability to work flexible part-time hours, including potential evenings/weekends based on client time zones.