job description
Join Gfg Home Realty Sdn Bhd as a Luxury Room Advisor in the heart of Bali’s most sought-after destinations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your opportunity to immerse yourself in the world of high-end hospitality while delivering unforgettable experiences to discerning guests in some of Indonesia’s most luxurious properties.
As a Room Advisor, you will serve as the primary point of contact for guests, ensuring their stay exceeds expectations from check-in to departure. Your role blends customer service excellence, local expertise, and sales acumen to curate personalized experiences that reflect the unique charm of Bali. Whether assisting with room selections, coordinating exclusive amenities, or resolving inquiries with professionalism, you’ll play a pivotal role in shaping memorable stays.
Ideal for dynamic professionals with a passion for hospitality, this position offers a competitive salary, career growth in a thriving industry, and the chance to work in breathtaking locations. If you thrive in fast-paced environments and take pride in creating exceptional guest experiences, we invite you to apply.
Responsibility
- Provide personalized recommendations on room types, amenities, and local attractions to enhance guest satisfaction.
- Manage check-in and check-out processes efficiently, ensuring a seamless and welcoming experience.
- Address guest inquiries, concerns, and special requests with professionalism and urgency.
- Collaborate with housekeeping, maintenance, and concierge teams to ensure room readiness and service excellence.
- Upsell premium services, packages, or upgrades to maximize revenue while maintaining guest trust.
- Maintain accurate records of guest preferences, feedback, and reservations using property management systems.
- Stay updated on local events, promotions, and property offerings to provide informed advice.
- Handle conflict resolution diplomatically to preserve the property’s reputation and guest loyalty.
Qualifications
- Minimum 2 years of experience in hospitality, guest services, or a related field (luxury hotels/resorts preferred).
- Fluent in English; proficiency in Bahasa Indonesia or other languages is a plus.
- Exceptional communication and interpersonal skills with a guest-first mindset.
- Strong problem-solving abilities and attention to detail in high-pressure situations.
- Familiarity with property management software (e.g., Opera, Cloudbeds) is advantageous.
- Knowledge of Bali’s tourism landscape, including popular destinations and cultural nuances.
- Ability to work flexible hours, including weekends and holidays, to meet operational demands.
- Professional appearance and service-oriented attitude aligned with luxury hospitality standards.