job description
Step into a world where luxury meets legacy. As a Sales Manager in Jewelry & Gold Retail, you won’t just be selling exquisite pieces—you’ll be crafting unforgettable moments, building lifelong trust, and shaping a career as enduring as the gold you represent.
Join a prestigious retailer in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—where high-end clientele seek not just products, but an experience. Your role is pivotal in driving sales, cultivating relationships, and elevating our brand as the premier destination for fine jewelry and gold in Southeast Asia.
This is more than a sales position; it’s an opportunity to lead a team, refine your expertise in luxury retail, and contribute to a business built on integrity, elegance, and exceptional service. If you thrive in a dynamic, high-reward environment and have a passion for precision and customer excellence, this is your chance to shine.
Responsibility
- Lead and mentor a high-performing sales team to exceed monthly and quarterly revenue targets in luxury jewelry and gold retail.
- Develop and implement strategic sales plans to drive foot traffic, conversion rates, and customer retention in premium Bali locations.
- Build and maintain strong relationships with high-net-worth clients, offering personalized consultations and after-sales service.
- Oversee inventory management, ensuring optimal stock levels of gold, diamonds, and designer collections while minimizing shrinkage.
- Conduct market research to identify trends in luxury retail, competitor activities, and customer preferences to refine product offerings.
- Collaborate with marketing teams to execute in-store promotions, VIP events, and digital campaigns to enhance brand visibility.
- Uphold the highest standards of product knowledge, including gemology, gold purity, and craftsmanship, to advise clients with confidence.
- Monitor KPIs (e.g., average transaction value, sales per square foot) and provide actionable insights to senior management.
Qualifications
- Proven 5+ years of experience in luxury retail sales, with at least 2 years in a managerial role (jewelry, gold, or high-end fashion preferred).
- Exceptional interpersonal and negotiation skills, with a track record of closing high-value sales and fostering client loyalty.
- Strong leadership abilities, including team training, performance coaching, and conflict resolution.
- Deep understanding of jewelry and gold markets, including pricing, certification (e.g., GIA, Hallmark), and ethical sourcing.
- Fluency in English (additional languages, such as Mandarin or Indonesian, are a plus).
- Tech-savvy with proficiency in POS systems, CRM software, and Microsoft Office/Google Workspace.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced retail environment.
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).