job description
Join Pan Pacific Hotels Group as a Spa Receptionist in the heart of Bali’s most luxurious wellness destinations. This is your opportunity to be the welcoming face of our world-class spa, where tranquility meets exceptional service. You’ll play a pivotal role in creating unforgettable guest experiences by ensuring seamless appointment scheduling, personalized consultations, and impeccable attention to detail.
Nestled in Bali’s most sought-after locations—from the serene beaches of Nusa Dua to the cultural hub of Ubud—our spas are sanctuaries of relaxation and rejuvenation. As part of our team, you’ll contribute to a legacy of hospitality excellence while enjoying a dynamic work environment surrounded by Bali’s natural beauty and vibrant culture.
If you’re passionate about wellness, thrive in guest interactions, and take pride in delivering flawless service, we invite you to elevate your career with us. Apply today and become an integral part of Bali’s premier hospitality experience.
Responsibility
- Greet guests warmly and professionally, ensuring a first-class welcome to the spa.
- Manage appointment bookings efficiently using spa management software, optimizing schedules for maximum guest satisfaction.
- Provide detailed information about spa treatments, packages, and promotions to assist guests in making informed choices.
- Coordinate with therapists and staff to ensure seamless service delivery and timely guest transitions.
- Handle payments, invoicing, and retail sales with accuracy and discretion.
- Address guest inquiries, concerns, and special requests with empathy and prompt resolution.
- Maintain a pristine and organized reception area, reflecting the spa’s luxurious standards.
- Uphold confidentiality and discretion in all guest interactions and records.
Qualifications
- Minimum 1-2 years of experience in a spa, hotel, or customer service role, preferably in a luxury setting.
- Exceptional communication and interpersonal skills with fluency in English (additional languages are a plus).
- Proficiency in spa management software and basic computer applications (e.g., Microsoft Office).
- Strong organizational and multitasking abilities to handle high-volume bookings and guest needs.
- A passion for wellness and hospitality with a guest-centric mindset.
- Impeccable grooming and professional appearance, aligning with brand standards.
- Ability to work flexible hours, including weekends and holidays, in a fast-paced environment.
- Diploma or certification in hospitality, spa management, or related fields is advantageous.