job description
Join the prestigious KKS Hospitality Sdn. Bhd., the visionary behind Soori Bali, an ultra-luxury resort nestled in the heart of Baliās most breathtaking landscapes. We are seeking a meticulous and passionate Reservations & Administration Specialist to play a pivotal role in delivering unparalleled guest experiences at our world-class properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this dynamic role, you will be the backbone of our reservations and administrative operations, ensuring seamless coordination between guests, travel partners, and internal teams. If you thrive in a fast-paced, luxury hospitality environment and have a knack for precision, organization, and exceptional service, this is your opportunity to shine in one of the most sought-after destinations in the world.
As part of our elite team, you will enjoy competitive compensation, professional growth opportunities, and the chance to work in some of Baliās most iconic luxury resorts. Whether youāre managing high-profile bookings, optimizing reservation systems, or providing administrative support to our leadership, your contributions will directly impact our reputation for excellence.
Bali isnāt just a workplaceāitās a lifestyle. Immerse yourself in a vibrant culture, stunning landscapes, and a community of hospitality professionals who share your passion for creating unforgettable experiences. If youāre ready to elevate your career in luxury hospitality, weād love to hear from you.
Responsibility
- Manage and process all hotel reservations, including room bookings, special requests, and group reservations, ensuring accuracy and efficiency.
- Serve as the primary point of contact for guests, travel agents, and corporate clients, providing exceptional service and resolving inquiries promptly.
- Maintain and update the property management system (PMS) and reservation platforms to ensure real-time availability and pricing accuracy.
- Coordinate with the front office, sales, and revenue management teams to optimize occupancy, rates, and guest satisfaction.
- Prepare and distribute daily, weekly, and monthly reports on reservations, cancellations, and revenue performance.
- Assist in administrative tasks, including correspondence, filing, and documentation, to support smooth hotel operations.
- Ensure compliance with hotel policies, procedures, and brand standards in all reservations and administrative activities.
- Collaborate with cross-functional teams to enhance guest experiences, from pre-arrival to post-departure.
Qualifications
- Minimum of 2-3 years of experience in reservations, front office, or administrative roles within the luxury hospitality industry.
- Proficiency in property management systems (PMS) such as Opera, Amadeus, or similar platforms.
- Exceptional communication skills, both written and verbal, with fluency in English (additional languages are a plus).
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with a commitment to accuracy and delivering high-quality service.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software.
- Ability to work flexible hours, including weekends and holidays, as required by the hospitality industry.
- A passion for luxury hospitality and a proactive attitude toward problem-solving and guest satisfaction.