job description
Join Inter Island Group, a leader in luxury hospitality, as a Butler or Front Office Associate in our exclusive Bali properties. This is your opportunity to deliver world-class service in some of the most sought-after destinations in Indonesia, including Canggu, Ubud, and Nusa Dua.
As a key member of our team, you will be the face of our brand, ensuring every guest experiences unparalleled comfort and personalized care. Whether you're greeting visitors with warmth, anticipating their needs, or coordinating seamless stays, your role will be pivotal in maintaining our reputation for excellence.
We offer a dynamic work environment, competitive compensation, and opportunities for career growth within our expanding portfolio of luxury resorts. If you have a passion for hospitality and a commitment to service excellence, we invite you to apply and become part of our elite team.
Responsibility
- Provide exceptional front desk services, including check-ins, check-outs, and guest inquiries with professionalism and efficiency.
- Act as a personal butler for VIP guests, anticipating and fulfilling their needs with discretion and excellence.
- Coordinate with housekeeping, concierge, and other departments to ensure flawless guest experiences.
- Handle reservations, billing, and administrative tasks with accuracy and attention to detail.
- Resolve guest concerns promptly and effectively, turning challenges into opportunities for satisfaction.
- Maintain a polished and welcoming lobby environment, reflecting the luxury standards of our brand.
- Assist in organizing special events, tours, and personalized experiences for guests.
- Uphold all safety, security, and confidentiality protocols to protect guest privacy and property.
Qualifications
- Minimum 2 years of experience in a luxury hotel, resort, or high-end hospitality setting.
- Fluent in English; additional languages (e.g., Mandarin, Japanese, French) are a plus.
- Exceptional interpersonal and communication skills, with a natural ability to connect with diverse guests.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Impeccable grooming and a professional demeanor at all times.
- Proficiency in hotel management software (e.g., Opera PMS) is preferred.
- Flexibility to work in shifts, including weekends and holidays.
- A genuine passion for delivering five-star service and creating memorable guest experiences.