job description
Join COMO Hotels And Resorts in the heart of Nusa Dua, Bali as a Guest Service Agent and become the face of world-class hospitality. In this dynamic role, you will deliver exceptional front desk services, ensuring every guest experiences the warmth, elegance, and attention to detail that define our luxury brand.
As a key member of our team, you will manage check-ins/outs, handle reservations, and provide personalized assistance to create unforgettable stays. Your passion for service excellence will contribute to our reputation as a premier destination for discerning travelers.
COMO Hotels And Resorts offers a supportive work environment, competitive compensation, and opportunities for growth in Bali’s thriving tourism industry. If you thrive in a fast-paced setting and take pride in exceeding guest expectations, we invite you to apply.
Responsibility
- Welcome guests with a warm, professional demeanor and manage seamless check-in/out processes.
- Handle reservations, cancellations, and room assignments using property management systems (PMS).
- Provide accurate information about hotel amenities, local attractions, and services to enhance guest experiences.
- Address guest inquiries, concerns, and special requests promptly and with discretion.
- Coordinate with housekeeping, maintenance, and concierge teams to ensure guest needs are met efficiently.
- Process payments, issue receipts, and maintain accurate financial records for all transactions.
- Uphold brand standards for appearance, communication, and service delivery at all times.
- Assist in training new team members and contributing to a positive, collaborative work culture.
Qualifications
- Minimum 1-2 years of experience in front desk operations or guest services, preferably in a luxury hotel or resort.
- Fluency in English (written and spoken); proficiency in Indonesian or other languages is a plus.
- Strong interpersonal and communication skills with a guest-first mindset.
- Proficiency in property management systems (e.g., Opera, Cloudbeds) and Microsoft Office.
- Ability to multitask, problem-solve, and remain composed under pressure in a high-volume environment.
- Impeccable grooming and a professional demeanor aligned with luxury hospitality standards.
- Flexibility to work rotating shifts, including evenings, weekends, and public holidays.
- Diploma or degree in Hospitality Management or related field is advantageous.