job description
Join Gencode Sdn Bhd as a Loyalty Programme Executive (Sales) and play a pivotal role in driving customer engagement and retention through innovative loyalty strategies. Based in the vibrant regions of Bali, this position offers a unique opportunity to blend sales expertise with creative marketing initiatives in a dynamic, fast-growing company.
As a Loyalty Programme Executive, you will be responsible for designing, implementing, and optimizing loyalty programs that enhance customer satisfaction and boost revenue. Your role will involve collaborating with cross-functional teams to ensure seamless execution of loyalty campaigns, analyzing customer data to refine strategies, and fostering long-term relationships with key clients.
If you are a results-driven professional with a passion for sales and customer relationship management, this is your chance to make a significant impact in a thriving industry. Enjoy a competitive salary, a collaborative work environment, and the opportunity to grow your career in one of Indonesia’s most exciting business hubs.
Responsibility
- Develop and execute loyalty programs to increase customer retention and engagement.
- Analyze customer data and market trends to refine loyalty strategies.
- Collaborate with sales and marketing teams to align loyalty initiatives with business goals.
- Monitor and report on the performance of loyalty programs, providing actionable insights.
- Build and maintain strong relationships with key clients and partners.
- Coordinate with internal teams to ensure seamless implementation of loyalty campaigns.
- Identify opportunities for upselling and cross-selling through loyalty programs.
- Stay updated on industry best practices and emerging trends in customer loyalty.
Qualifications
- Bachelor’s degree in Business, Marketing, or a related field.
- Proven experience in sales, customer relationship management, or loyalty program management.
- Strong analytical skills with the ability to interpret customer data and market trends.
- Excellent communication and interpersonal skills for building client relationships.
- Proficiency in CRM software and data analysis tools.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Creative thinker with a passion for developing innovative loyalty solutions.
- Fluency in English; additional languages are a plus.