job description
Join PERSOL as a Lounge Guest Experience Executive in the breathtaking island of Bali, where luxury meets unparalleled hospitality. This role offers a unique opportunity to create memorable, world-class guest experiences in a premium lounge setting, blending cultural warmth with international service standards.
As the face of our exclusive lounge, you will ensure every guest feels welcomed, valued, and pampered. Your role goes beyond traditional hospitalityâyouâll curate personalized interactions, anticipate needs, and deliver seamless service in a dynamic, high-end environment. Whether itâs assisting travelers with flight information, offering local insights, or ensuring comfort with premium amenities, your attention to detail will elevate the guest journey.
Baliâs vibrant culture and serene landscapes provide the perfect backdrop for a rewarding career in hospitality. If youâre passionate about exceptional service, cultural engagement, and creating lasting impressions, this is your chance to shine in one of the worldâs most sought-after destinations.
Responsibility
- Deliver personalized, high-touch guest service in a luxury lounge environment, ensuring a seamless and memorable experience.
- Greet, assist, and engage guests with professionalism, warmth, and cultural sensitivity.
- Manage lounge operations, including check-ins, seating arrangements, and amenity offerings with efficiency.
- Provide real-time travel assistance, such as flight updates, boarding information, and local recommendations.
- Monitor and maintain lounge cleanliness, ambiance, and supply levels to uphold premium standards.
- Handle guest inquiries, feedback, and special requests with diplomacy and prompt resolution.
- Collaborate with cross-functional teams (e.g., F&B, housekeeping) to ensure cohesive service delivery.
- Stay updated on hospitality trends, local attractions, and airline policies to enhance guest interactions.
Qualifications
- Minimum 2 years of experience in hospitality, customer service, or a related luxury service role.
- Exceptional communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Proven ability to multitask in fast-paced environments while maintaining composure and attention to detail.
- Strong problem-solving skills and a guest-first mindset with a passion for exceeding expectations.
- Familiarity with lounge or airport operations is highly advantageous.
- Professional appearance, poise, and a natural ability to connect with diverse guests.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of Baliâs culture, tourism hotspots, or luxury service standards is a bonus.