job description
Join Cepat Kredit Financing as a Loan Consultant Relations Supervisor and take the lead in fostering strong, productive relationships with our network of Loan Consultants in Bali’s dynamic financial services sector. This pivotal role is designed for a proactive leader who thrives in a fast-paced environment, ensuring seamless collaboration, performance optimization, and exceptional service delivery.
Based in the vibrant communities of Canggu, Ubud, Denpasar, or surrounding areas, you will play a key role in driving business growth by supporting, mentoring, and managing a team of Loan Consultants. Your expertise in relationship management, financial services, and team leadership will directly contribute to the company’s success in expanding its market presence and enhancing client satisfaction.
At Cepat Kredit Financing, we value innovation, integrity, and a customer-centric approach. If you are passionate about building long-term partnerships and excel in a results-driven environment, this is your opportunity to make a meaningful impact in Bali’s thriving financial landscape.
Responsibility
- Supervise and mentor a team of Loan Consultants to ensure high performance, adherence to company policies, and achievement of sales targets.
- Develop and maintain strong relationships with Loan Consultants, providing guidance, training, and support to enhance their productivity and job satisfaction.
- Monitor and evaluate the performance of assigned Loan Consultants, implementing improvement plans where necessary.
- Act as a liaison between Loan Consultants and senior management, communicating feedback, concerns, and strategic insights.
- Collaborate with cross-functional teams to streamline loan processing, improve customer experience, and resolve escalated issues.
- Conduct regular performance reviews, set KPIs, and provide constructive feedback to drive continuous improvement.
- Stay updated on industry trends, regulatory changes, and competitive offerings to ensure the team remains informed and compliant.
- Organize and lead team meetings, workshops, and training sessions to foster a culture of excellence and collaboration.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Economics, or a related field. A master’s degree is a plus.
- Minimum of 5 years of experience in financial services, with at least 2 years in a supervisory or team leadership role.
- Proven track record of managing and developing high-performing teams in a sales or client-facing environment.
- Strong understanding of loan products, credit evaluation, and financial regulations in Indonesia.
- Excellent communication, interpersonal, and negotiation skills to build and maintain stakeholder relationships.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficiency in CRM software, Microsoft Office Suite, and financial analysis tools.
- Fluency in English and Indonesian; additional local language skills are advantageous.