job description
Join a fast-growing skincare e-commerce brand as a Livestream Admin Assistant in the vibrant heart of Bali! We are seeking a detail-oriented and proactive professional to support our dynamic livestream operations, ensuring seamless engagement with our global audience.
In this role, you will play a key part in managing live broadcasts, coordinating with influencers and hosts, and maintaining real-time interaction with viewers. Your organizational skills and passion for digital marketing will help drive brand awareness and sales through compelling livestream content.
Based in Canggu, Bali, this is a unique opportunity to work in a creative, fast-paced environment while contributing to the success of a thriving skincare business. If you thrive in collaborative settings and have a knack for multitasking, we’d love to hear from you!
Responsibility
- Assist in planning, scheduling, and executing livestream sessions on multiple platforms (e.g., TikTok, Instagram, Facebook).
- Monitor live chats, respond to viewer inquiries, and engage with the audience in real time to enhance user experience.
- Coordinate with hosts, influencers, and internal teams to ensure smooth livestream operations, including script preparation and technical setup.
- Track and analyze livestream performance metrics (e.g., viewership, engagement, conversion rates) and provide actionable insights.
- Manage product showcases, promotions, and giveaways during livestreams to drive sales and brand loyalty.
- Troubleshoot technical issues (e.g., audio/video delays, connectivity problems) and escalate concerns promptly.
- Curate and organize content assets (e.g., product images, videos, descriptions) for livestream use.
- Collaborate with the marketing team to align livestream content with broader campaign strategies.
Qualifications
- Proven experience in administrative support, digital marketing, or livestream coordination (preferably in e-commerce or beauty industry).
- Excellent written and verbal communication skills in English; additional languages are a plus.
- Strong organizational and multitasking abilities to manage multiple livestreams simultaneously.
- Familiarity with livestreaming platforms (e.g., TikTok Live, Instagram Live, Facebook Live) and basic troubleshooting.
- Tech-savvy with proficiency in tools like OBS Studio, Zoom, or similar software for live broadcasting.
- Customer-focused mindset with a passion for engaging audiences and resolving inquiries professionally.
- Ability to work flexible hours, including evenings and weekends, to accommodate livestream schedules.
- Basic knowledge of skincare products or willingness to learn about the industry.