job description
Join BTI Payments as an ATM Monitoring Specialist and become a vital part of our dynamic team dedicated to ensuring seamless financial transactions across our network. In this role, you will monitor ATM operations, troubleshoot issues, and contribute to the efficiency and security of our payment systems. If you are detail-oriented, tech-savvy, and passionate about delivering exceptional service, this is the perfect opportunity for you.
Based in the vibrant regions of Bali, you will work in a collaborative environment that values innovation and professional growth. BTI Payments is committed to fostering a culture of excellence, and we invite you to be part of our journey in revolutionizing financial services.
Responsibility
- Monitor ATM transactions and performance in real-time to ensure uninterrupted service.
- Identify and resolve technical issues promptly to minimize downtime.
- Coordinate with field technicians and internal teams to address ATM malfunctions.
- Maintain accurate logs of ATM activities, incidents, and resolutions.
- Conduct regular audits to ensure compliance with security and operational standards.
- Assist in the implementation of software updates and maintenance schedules.
- Provide exceptional customer support by addressing ATM-related inquiries and concerns.
- Collaborate with the IT and finance teams to enhance system efficiency and security.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in ATM monitoring, IT support, or a similar technical role.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in using monitoring tools and troubleshooting technical issues.
- Excellent communication skills, both written and verbal.
- Ability to work in shifts and handle high-pressure situations effectively.
- Familiarity with financial regulations and compliance standards is a plus.
- Willingness to relocate or work in the specified regions of Bali.