job description
Join IQVIA as a Learning and Development Associate Project Support Manager (LMS) and play a pivotal role in managing and optimizing our OnPoint platform-based Learning Management System (LMS) for our global clients. This position offers a unique opportunity to support learner assignments, enhance training programs, and ensure seamless LMS operations across diverse customer portfolios.
Based in the vibrant regions of Bali, you will collaborate with cross-functional teams to deliver high-quality learning experiences, troubleshoot technical issues, and drive continuous improvement in our LMS infrastructure. If you are passionate about education technology, project management, and fostering a culture of learning, this role is perfect for you.
Why IQVIA? We are a leading global provider of advanced analytics, technology solutions, and clinical research services. Our commitment to innovation and excellence ensures that our employees grow professionally while making a meaningful impact in the healthcare and life sciences industries.
Responsibility
- Manage and coordinate learner assignments, enrollments, and progress tracking within the OnPoint LMS platform.
- Collaborate with internal stakeholders and clients to ensure accurate and timely delivery of training programs.
- Monitor LMS performance, identify technical issues, and work with IT teams to resolve them promptly.
- Develop and maintain reports and dashboards to track learner engagement, completion rates, and training effectiveness.
- Assist in the design and implementation of new LMS features and functionalities to enhance user experience.
- Provide technical support and training to end-users, including troubleshooting and resolving LMS-related queries.
- Ensure compliance with data privacy and security policies within the LMS environment.
- Contribute to the continuous improvement of LMS processes and workflows to optimize efficiency and scalability.
Qualifications
- Bachelor’s degree in Education, Human Resources, Information Technology, or a related field.
- Proven experience in managing Learning Management Systems (LMS), preferably OnPoint or similar platforms.
- Strong project management skills with the ability to handle multiple tasks and deadlines effectively.
- Excellent communication and interpersonal skills to liaise with stakeholders at all levels.
- Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
- Technical aptitude with a basic understanding of LMS administration, user management, and troubleshooting.
- Detail-oriented with a focus on accuracy and quality in all deliverables.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.