job description
Join Ulu Artisan, a premier dining destination in Bali, as a Lead Server and play a pivotal role in delivering exceptional guest experiences. Located in the vibrant heart of Canggu, our restaurant blends artisanal cuisine with warm hospitality, creating unforgettable moments for our patrons. As a Lead Server, you will oversee daily operations, mentor service staff, and ensure seamless service that reflects our commitment to excellence.
This is a fantastic opportunity for a dynamic and passionate hospitality professional to grow within a supportive and innovative team. If you thrive in fast-paced environments and are dedicated to elevating guest satisfaction, we’d love to hear from you!
Responsibility
- Lead and supervise the front-of-house team to ensure smooth and efficient service.
- Train and mentor new servers to uphold Ulu Artisan’s high service standards.
- Coordinate with the kitchen and bar teams to ensure timely and accurate order delivery.
- Resolve guest concerns promptly and professionally to maintain satisfaction.
- Oversee table setups, reservations, and seating arrangements for optimal guest flow.
- Monitor inventory levels for tableware, linens, and service essentials.
- Assist in developing and implementing service protocols and training programs.
- Collaborate with management to enhance guest experiences and operational efficiency.
Qualifications
- Minimum 2 years of experience in a fine dining or upscale restaurant setting.
- Proven leadership skills with experience supervising a team.
- Excellent communication and interpersonal abilities.
- Strong problem-solving skills and a guest-focused mindset.
- Fluency in English; additional languages (e.g., Indonesian, French) are a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of POS systems and reservation management tools.
- Passion for hospitality and a commitment to delivering exceptional service.