job description
Join Foodpanda as a Lead, Product Rollout (Vendor) and drive the seamless implementation of cutting-edge product features to enhance operational excellence for our vendor partners. In this pivotal role, you will spearhead cross-functional initiatives to ensure smooth rollouts, optimize vendor engagement, and deliver measurable business impact across Bali’s dynamic market.
Based in the vibrant hubs of Canggu, Ubud, Denpasar, or other key Bali locations, you’ll collaborate with product, engineering, and operations teams to refine processes, mitigate risks, and empower vendors with tools that elevate their efficiency and customer experience. Your leadership will be instrumental in scaling Foodpanda’s vendor ecosystem, fostering innovation, and maintaining our reputation as a leader in food delivery technology.
If you’re a strategic thinker with a passion for operational excellence and a track record of driving product adoption, we’d love to hear from you. This is your chance to shape the future of vendor operations in one of Southeast Asia’s most exciting markets.
Responsibility
- Lead end-to-end product rollout initiatives for vendor-facing features, ensuring timely and flawless execution.
- Collaborate with product managers, engineers, and UX teams to refine requirements and prioritize vendor-centric enhancements.
- Develop and implement training programs, documentation, and support materials to drive vendor adoption and proficiency.
- Monitor post-launch performance metrics, gather vendor feedback, and iterate on solutions to maximize impact.
- Identify operational bottlenecks and propose scalable solutions to improve vendor efficiency and satisfaction.
- Act as the primary liaison between vendors and internal stakeholders, addressing concerns and aligning business objectives.
- Conduct market and competitive analysis to inform product roadmaps and vendor engagement strategies.
- Mentor and guide cross-functional teams to foster a culture of continuous improvement and innovation.
Qualifications
- Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree is a plus.
- 5+ years of experience in product management, operations, or vendor relations, preferably in the tech or e-commerce industry.
- Proven track record of leading successful product rollouts or large-scale operational projects.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Experience working in agile environments and collaborating with cross-functional teams.
- Familiarity with vendor management systems, CRM tools, or food delivery platforms is highly desirable.
- Passion for problem-solving and a customer-centric mindset, with a focus on driving vendor success.