job description
Join Scalable OS as a Level 2 Service Desk Engineer and enjoy a permanent work-from-home setup with a day shift schedule—perfect for professionals seeking work-life balance in Bali’s vibrant tech hubs.
In this role, you’ll provide advanced technical support, troubleshoot complex IT issues, and ensure seamless operations for our global clients. Leverage your expertise in IT service management while working remotely from paradise—whether you’re based in Canggu, Ubud, or any of Bali’s dynamic locations.
Why apply? Competitive salary, career growth, and the flexibility to work from anywhere in Bali. If you’re a problem-solver with a passion for IT support, we’d love to hear from you!
Responsibility
- Provide Level 2 technical support for hardware, software, and network issues.
- Escalate and resolve complex IT incidents within SLAs.
- Collaborate with cross-functional teams to improve service delivery.
- Maintain documentation for troubleshooting procedures and solutions.
- Monitor IT systems and proactively identify potential issues.
- Assist in onboarding/offboarding employees and managing access controls.
- Deliver exceptional customer service to internal and external stakeholders.
- Participate in IT projects and process improvements.
Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 2+ years of experience in IT support or service desk roles.
- Strong knowledge of Windows/macOS, Active Directory, and cloud platforms.
- Familiarity with ITIL frameworks and ticketing systems (e.g., Jira, ServiceNow).
- Excellent problem-solving and communication skills.
- Ability to work independently in a remote environment.
- Certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.