job description
Are you an experienced SAP professional looking to advance your career in a dynamic and supportive environment? NYGC Services, Inc. is seeking a dedicated L2 SAP Application Support Specialist to join our team in beautiful Bali. In this role, you will play a critical part in ensuring the smooth operation of our SAP systems, providing expert-level support, and driving continuous improvement in our IT infrastructure.
As an L2 SAP Application Support Specialist, you will be responsible for incident management, problem resolution, and change management within our SAP environment. Your expertise in SAP transactions and tables will be instrumental in maintaining system stability and enhancing user experience. This is an excellent opportunity to work with a global team, leverage cutting-edge technology, and contribute to impactful projects.
If you have a passion for problem-solving, a keen eye for detail, and a commitment to excellence, we want to hear from you. Join us in Bali and take the next step in your SAP career!
Responsibility
- Provide Level 2 application support for SAP systems, including troubleshooting, incident resolution, and root cause analysis.
- Manage and resolve tickets related to SAP modules, ensuring timely and effective solutions.
- Collaborate with cross-functional teams to implement changes, updates, and enhancements in the SAP environment.
- Monitor system performance and proactively identify potential issues to prevent downtime.
- Document incidents, problems, and resolutions in accordance with ITIL best practices.
- Assist in the testing and deployment of SAP patches, upgrades, and new functionalities.
- Provide training and guidance to end-users and junior support staff on SAP processes and best practices.
- Participate in on-call rotations to ensure 24/7 support for critical SAP applications.
Qualifications
- Minimum of 2 years of experience in Level 2 Application Support, with a focus on SAP systems.
- Strong knowledge of SAP main transactions, tables, and modules (e.g., FI, CO, MM, SD).
- Experience in Incident Management, Problem Management, and Change Management processes.
- Familiarity with ITIL frameworks and best practices for IT service management.
- Excellent analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication skills, both written and verbal, to effectively interact with stakeholders at all levels.
- Ability to work independently and as part of a team in a fast-paced environment.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.