job description
Join Polystar General Services, Inc. as an IT Helpdesk Support Specialist in beautiful Bali! In this dynamic role, youâll serve as the first point of contact for clients, providing exceptional support for billing inquiries, payment processing, and account management while ensuring seamless administrative operations for our finance team.
As a key member of our customer service and IT support division, youâll leverage your technical expertise and problem-solving skills to resolve issues efficiently, enhance user experience, and contribute to the smooth functioning of our financial systems. This is a fantastic opportunity for a detail-oriented professional to grow in a collaborative, international environment.
Whether youâre troubleshooting account discrepancies, guiding clients through payment processes, or assisting with backend administrative tasks, your work will directly impact customer satisfaction and operational excellence.
Responsibility
- Provide first-level IT and administrative support to clients via phone, email, and chat for billing, payment, and account-related inquiries.
- Troubleshoot and resolve technical issues related to financial systems, user accounts, and payment gateways.
- Assist in processing and verifying client payments, ensuring accuracy and timely posting to accounts.
- Maintain and update client records, transaction logs, and support tickets in CRM/ERP systems.
- Collaborate with the finance team to reconcile discrepancies and generate reports for management review.
- Develop and share knowledge base articles and FAQs to improve self-service options for clients.
- Monitor and escalate complex issues to senior support or technical teams as needed.
- Ensure compliance with data privacy policies and company protocols in all client interactions.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent work experience).
- Minimum 1-2 years of experience in helpdesk support, customer service, or finance operations.
- Strong familiarity with billing systems, payment processing tools, and basic accounting principles.
- Excellent communication skills in English (written and verbal) with a customer-centric approach.
- Proficiency in Microsoft Office Suite (Excel, Word) and CRM/ERP software (e.g., Salesforce, Zoho, SAP).
- Basic technical troubleshooting skills for software, hardware, or network-related issues.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Willingness to relocate to Bali, Indonesia (work visa support provided for qualified candidates).