job description
Join Nityo Infotech as an L2 Application Support Specialist and play a pivotal role in maintaining and optimizing our enterprise applications and supplier/vendor portals. This position offers a unique opportunity to work in a dynamic, fast-paced environment where your technical expertise will directly impact business operations and client satisfaction.
As part of our global support team, you will troubleshoot complex application issues, collaborate with cross-functional teams, and ensure seamless system performance for our enterprise clients. Based in the vibrant regions of Bali, this role combines technical challenges with the opportunity to work in one of the world’s most inspiring locations.
If you are a problem-solver with a passion for application support and a desire to work in a collaborative, international setting, we want to hear from you!
Responsibility
- Provide Level 2 application support for enterprise systems, supplier portals, and vendor management platforms.
- Diagnose and resolve complex technical issues, escalating to L3 support when necessary.
- Monitor application performance, identify bottlenecks, and implement proactive solutions to prevent downtime.
- Collaborate with development, QA, and business teams to ensure smooth deployment of updates and patches.
- Document troubleshooting steps, solutions, and best practices for knowledge sharing.
- Assist in onboarding new clients and vendors, ensuring seamless integration with existing systems.
- Conduct root cause analysis (RCA) for recurring issues and propose long-term fixes.
- Provide after-hours support for critical incidents as part of a rotational on-call schedule.
Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field, or equivalent work experience.
- Minimum 3+ years of experience in application support, preferably for enterprise systems or B2B portals.
- Strong knowledge of SQL, APIs, and web services (REST/SOAP).
- Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and ITIL processes.
- Familiarity with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes) is a plus.
- Excellent problem-solving and communication skills in English.
- Ability to work independently and in a team, with a customer-centric approach.
- Willingness to work in shift-based or on-call rotations as needed.