job description
Join Luxoft as an L2 Application Support Engineer and play a pivotal role in ensuring seamless IT operations for our global clients. Based in the vibrant and scenic location of Bali, you will collaborate with third-party vendors and cross-functional support teams to deliver high-quality technical solutions. This role is perfect for a proactive problem-solver who thrives in dynamic environments and is passionate about maintaining system reliability and performance.
As part of our team, you will take ownership of complex technical issues, provide timely resolutions, and contribute to continuous improvement initiatives. Luxoft offers a collaborative work culture, opportunities for professional growth, and the chance to work on cutting-edge technologies in a flexible, remote-friendly setting.
Responsibility
- Provide advanced technical support for application-related issues, ensuring minimal downtime and optimal performance.
- Collaborate with third-party vendors and internal teams to troubleshoot and resolve complex incidents.
- Take ownership of high-priority tickets, ensuring timely escalation and resolution.
- Monitor application performance and proactively identify potential issues before they impact users.
- Document technical processes, troubleshooting steps, and best practices for knowledge sharing.
- Participate in on-call rotations to provide 24/7 support for critical systems.
- Assist in the deployment, configuration, and maintenance of application updates and patches.
- Contribute to continuous improvement initiatives to enhance support processes and tools.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience (2+ years) in L2 application support or a similar technical role.
- Strong knowledge of ITIL processes and incident management best practices.
- Experience with monitoring tools (e.g., Splunk, Nagios, or similar) and ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with scripting languages (e.g., Python, Bash) for automation and troubleshooting.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills to effectively collaborate with technical and non-technical stakeholders.
- Certifications in IT support (e.g., ITIL, CompTIA) are a plus.