job description
Are you a seasoned Kinaxis RapidResponse expert with a passion for supply chain planning and application support? Xurpas Inc. is seeking a dedicated Kinaxis Support Specialist to join our dynamic team in Bali. In this role, you will provide high-level (L2/L3) technical support, troubleshoot complex issues, and ensure seamless operation of our supply chain planning systems.
As a Kinaxis Support Specialist, you will collaborate with cross-functional teams to optimize system performance, document processes, and deliver exceptional service to our clients. This is a fantastic opportunity for professionals who thrive in a fast-paced environment and are eager to make a tangible impact in the supply chain and logistics sector.
If you have a strong technical background, excellent problem-solving skills, and a knack for clear communication, we want to hear from you! Enjoy the vibrant culture of Bali while advancing your career with a leading technology company.
Responsibility
- Provide advanced (L2/L3) technical support for Kinaxis RapidResponse applications.
- Troubleshoot and resolve complex supply chain planning issues in a timely manner.
- Collaborate with internal teams to optimize system performance and functionality.
- Develop and maintain comprehensive documentation for support processes and solutions.
- Conduct system health checks and proactive monitoring to prevent potential issues.
- Assist in the implementation and configuration of Kinaxis solutions.
- Train end-users and provide guidance on best practices for system utilization.
- Stay updated with the latest Kinaxis features and industry trends to enhance support services.
Qualifications
- Bachelor’s degree in Information Technology, Supply Chain Management, or a related field.
- Proven experience in Kinaxis RapidResponse support and supply chain planning.
- Strong technical skills in troubleshooting and resolving application issues.
- Excellent communication and documentation skills.
- Ability to work independently and collaboratively in a remote or hybrid setting.
- Familiarity with supply chain management principles and practices.
- Certification in Kinaxis or related technologies is a plus.
- Experience in a customer-facing support role is highly desirable.