job description
Join Sydney Cake House, a leading name in premium pastry and bakery products, as our Key Account Manager (Pastry & Bakery Products) in the vibrant and growing market of Bali, Indonesia. This is an exciting opportunity to drive sales growth, build strong client relationships, and expand our presence in one of Southeast Asia’s most dynamic hospitality and F&B hubs.
As a Key Account Manager, you will be responsible for managing and growing our portfolio of high-value clients, including hotels, resorts, cafes, bakeries, and premium retail outlets across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You will play a pivotal role in achieving sales targets, maximizing profitability, and ensuring our products remain the top choice for discerning customers in Bali’s thriving culinary scene.
In this role, you will work closely with our marketing, operations, and logistics teams to deliver exceptional service, identify new business opportunities, and stay ahead of market trends. If you are a results-driven sales professional with a passion for the F&B industry and a knack for building lasting client relationships, we want to hear from you!
Bali offers a unique blend of professional growth and an unparalleled lifestyle, making it the perfect place to advance your career while enjoying a tropical paradise. Join us and be part of a team that values innovation, excellence, and collaboration.
Responsibility
- Develop and execute strategic sales plans to achieve revenue, margin, and profit targets for assigned key accounts in Bali.
- Build and maintain strong, long-lasting relationships with high-value clients, including hotels, resorts, cafes, bakeries, and premium retailers.
- Identify new business opportunities and expand Sydney Cake House’s market presence in Bali’s competitive F&B landscape.
- Collaborate with cross-functional teams (marketing, operations, logistics) to ensure seamless order fulfillment and customer satisfaction.
- Monitor market trends, competitor activities, and customer feedback to adjust sales strategies and product offerings accordingly.
- Conduct regular business reviews with clients to assess performance, address concerns, and explore upsell/cross-sell opportunities.
- Prepare and present sales reports, forecasts, and performance metrics to senior management.
- Represent Sydney Cake House at industry events, trade shows, and networking functions to enhance brand visibility.
Qualifications
- Proven experience (3+ years) in key account management, sales, or business development, preferably in the F&B, hospitality, or pastry/bakery industry.
- Strong track record of achieving and exceeding sales targets in a competitive market.
- Excellent communication, negotiation, and presentation skills in English (additional Bahasa Indonesia is a plus).
- Ability to build and maintain relationships with high-level stakeholders, including chefs, F&B managers, and procurement teams.
- Self-motivated, results-driven, and comfortable working in a fast-paced, dynamic environment.
- Experience with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, PowerPoint).
- Knowledge of Bali’s hospitality and F&B market is a significant advantage.
- Willingness to travel frequently across Bali to meet clients and attend industry events.