job description
Join PT Rama Digital Teknologi Nusantara as a Key Account Manager (C2C Business) and drive strategic growth in Bali’s thriving digital marketplace. In this dynamic role, you will cultivate and manage high-value client relationships, develop data-driven marketplace strategies, and ensure the achievement of business targets and sales performance metrics. This is a unique opportunity to shape the future of C2C (Consumer-to-Consumer) commerce in one of Southeast Asia’s most vibrant markets.
Based in the heart of Bali—covering key areas such as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung—you will collaborate with cross-functional teams to optimize customer engagement, expand market reach, and deliver exceptional value to both buyers and sellers. Your expertise in account management, sales strategy, and digital marketplace operations will be instrumental in scaling our platform’s success.
If you are a results-oriented professional with a passion for building long-term partnerships and a track record of exceeding sales targets, we invite you to apply and be part of our mission to revolutionize digital commerce in Indonesia.
Responsibility
- Develop and execute strategic account management plans to retain and grow high-value C2C marketplace clients.
- Build and maintain strong, long-lasting relationships with key stakeholders, including sellers, buyers, and partners.
- Identify and pursue new business opportunities within the C2C ecosystem to drive revenue growth.
- Monitor and analyze sales performance, marketplace trends, and customer feedback to refine strategies.
- Collaborate with marketing, product, and operations teams to enhance user experience and platform stickiness.
- Negotiate contracts, pricing, and terms to maximize profitability while ensuring client satisfaction.
- Prepare and present regular reports on account health, sales metrics, and market insights to senior management.
- Stay updated on industry trends, competitive landscape, and emerging technologies in digital commerce.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s degree is a plus).
- Minimum of 3-5 years of experience in Key Account Management, Sales, or Business Development, preferably in e-commerce, digital marketplaces, or C2C platforms.
- Proven track record of meeting or exceeding sales targets and managing high-value client portfolios.
- Strong negotiation, communication, and interpersonal skills with the ability to influence stakeholders at all levels.
- Analytical mindset with proficiency in data-driven decision-making and CRM tools (e.g., Salesforce, HubSpot).
- Familiarity with digital marketplace dynamics, payment gateways, and customer acquisition strategies.
- Ability to work in a fast-paced, agile environment with a problem-solving attitude.
- Fluency in English and Indonesian (Bahasa Indonesia) is required; additional languages are a plus.