job description
Join NSS IT Solution Sdn Bhd as a Key Account Assistant Manager and play a pivotal role in driving strategic partnerships with bus operator clients in the dynamic Indonesian market. Based in the vibrant region of Badung, Bali, you will be at the forefront of nurturing high-value relationships, identifying growth opportunities, and ensuring long-term business success.
This role is ideal for a results-driven professional with a passion for client management, business development, and collaborative problem-solving. You will work closely with senior leadership to align account strategies with company objectives, ensuring mutual growth and satisfaction for both our organization and our partners.
At NSS IT Solution, we empower our team with cutting-edge tools, a supportive work environment, and opportunities for career advancement. If you thrive in a fast-paced, client-centric role and are eager to make a tangible impact, we invite you to apply and grow with us.
Responsibility
- Develop and maintain strong, long-lasting relationships with key bus operator partners to drive revenue growth and client retention.
- Act as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, and ensuring high levels of client satisfaction.
- Collaborate with cross-functional teams (sales, marketing, operations) to align strategies and deliver tailored solutions to clients.
- Identify and pursue new business opportunities within existing accounts, including upselling and cross-selling initiatives.
- Monitor account performance metrics, analyze trends, and provide actionable insights to senior management.
- Prepare and present regular reports on account health, revenue forecasts, and strategic recommendations.
- Negotiate contracts and agreements with clients, ensuring terms are favorable and aligned with company policies.
- Stay updated on industry trends, competitor activities, and emerging technologies to proactively address client needs.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field. MBA or relevant certifications are a plus.
- Minimum of 3-5 years of experience in key account management, sales, or business development, preferably in the IT, transportation, or logistics sector.
- Proven track record of managing high-value client relationships and achieving revenue targets.
- Excellent communication, negotiation, and interpersonal skills with fluency in English (Bahasa Indonesia is a plus).
- Strong analytical and problem-solving abilities, with proficiency in CRM tools (e.g., Salesforce, HubSpot).
- Ability to work independently, prioritize tasks, and thrive in a fast-paced, target-driven environment.
- Willingness to travel occasionally to meet clients and attend industry events.
- Familiarity with the Indonesian market and its business landscape is highly advantageous.