job description
Are you a tech-savvy individual with a passion for problem-solving and a desire to grow in the IT industry? HSBM is seeking a motivated Junior Technical Support Specialist to join our dynamic team in Bali. This is an excellent opportunity for someone eager to learn, collaborate, and contribute to innovative solutions in a supportive environment.
At HSBM, we value teamwork, safety, quality, and innovation. As a Junior Technical Support Specialist, you will play a crucial role in ensuring smooth IT operations for our clients and internal teams. You will work closely with experienced professionals, gaining hands-on experience while developing your technical skills.
If you are enthusiastic about technology, enjoy troubleshooting, and thrive in a collaborative setting, we want to hear from you! Join us and take the first step toward a rewarding career in IT support.
Responsibility
- Provide first-level technical support to end-users via phone, email, or chat.
- Troubleshoot hardware, software, and network issues efficiently.
- Document and track support requests using ticketing systems.
- Assist in setting up and configuring IT equipment for new users.
- Collaborate with senior IT staff to escalate and resolve complex issues.
- Maintain accurate records of technical problems and solutions.
- Participate in ongoing training to stay updated with the latest technologies.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with troubleshooting hardware and software issues.
- Strong communication skills in English (written and verbal).
- Ability to work well in a team and independently.
- Eagerness to learn and adapt to new technologies.
- Problem-solving mindset with attention to detail.
- Prior internship or entry-level experience in IT support is a plus.