job description
Join Infomedia Nusantara as a Junior Solution Engineer and play a pivotal role in designing and implementing cutting-edge omnichannel and contact center solutions for our clients in Bali. This is a unique opportunity for tech-savvy professionals to grow in a dynamic environment, working with modern methodologies like Agile and SDLC while contributing to innovative digital transformation projects.
As part of our team, you will collaborate with cross-functional stakeholders to develop technical proposals, analyze client requirements, and ensure seamless solution delivery. Based in the vibrant region of Badung, Bali, this contract position offers a competitive salary, professional development, and the chance to work on impactful projects in the ICT sector.
If you are passionate about technology, eager to learn, and excited about shaping the future of customer engagement solutions, we invite you to apply and take the next step in your career with us.
Responsibility
- Assist in designing and documenting omnichannel and contact center solutions tailored to client needs.
- Collaborate with senior engineers to develop technical proposals and solution architectures.
- Support the implementation and testing of solutions following SDLC and Agile methodologies.
- Analyze client requirements and translate them into actionable technical specifications.
- Participate in client meetings to gather insights and present solution overviews.
- Troubleshoot and resolve technical issues during solution deployment.
- Stay updated with industry trends in ICT, cloud technologies, and customer engagement platforms.
- Contribute to internal knowledge-sharing sessions and documentation improvements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Basic understanding of omnichannel/contact center solutions and their technical components.
- Familiarity with SDLC (Software Development Life Cycle) and Agile methodologies.
- Experience or coursework in solution design, technical writing, or system analysis is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills in English (written and verbal).
- Ability to work collaboratively in a fast-paced, contract-based environment.
- Eagerness to learn and adapt to new technologies and industry best practices.