job description
Join Green Motion Car and Van Rental as a Junior Customer Service Officer and become a key player in delivering exceptional service to our valued clients. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to grow your career in a dynamic and customer-focused environment.
As a Junior Customer Service Officer, you will be the first point of contact for our customers, ensuring their inquiries are addressed promptly and professionally. You will work closely with our team to resolve issues, provide accurate information, and maintain high levels of customer satisfaction. This role is perfect for individuals who are passionate about customer service, detail-oriented, and eager to develop their skills in a supportive and fast-paced setting.
At Green Motion, we value teamwork, integrity, and a commitment to excellence. If you are looking for a rewarding career in customer service, we invite you to apply and be part of our growing team.
Responsibility
- Respond to customer inquiries via email, phone, and our internal system in a timely and professional manner.
- Provide accurate information about our car and van rental services, including pricing, availability, and policies.
- Assist customers with booking modifications, cancellations, and refunds as needed.
- Log and track customer interactions and issues using our internal system to ensure follow-up and resolution.
- Collaborate with other departments to resolve customer complaints and escalate issues when necessary.
- Maintain a high level of product knowledge to provide informed and helpful assistance to customers.
- Assist in the preparation of reports and documentation related to customer service activities.
- Participate in training sessions and team meetings to stay updated on company policies and procedures.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Basic computer skills, including proficiency in email and internal systems.
- Ability to work independently and as part of a team in a fast-paced environment.
- Previous experience in customer service or a related field is preferred but not required.
- Strong organizational skills and attention to detail.
- Willingness to learn and adapt to new processes and technologies.