job description
Are you a dynamic and relationship-driven professional looking to kickstart your career in the fintech industry? MHA Consultancy Services is seeking a motivated Junior CRM Executive to join our expanding team in Bali. In this role, youâll play a pivotal part in nurturing merchant relationships, driving business growth, and contributing to innovative financial solutions in a fast-paced, collaborative environment.
As a Junior CRM Executive, youâll have the opportunity to develop your skills in customer relationship management, data analysis, and strategic communication while working alongside industry experts. This is more than just a jobâitâs a chance to grow with a forward-thinking company at the intersection of finance and technology.
If youâre passionate about building lasting partnerships and thrive in a goal-oriented setting, weâd love to hear from you. Apply today and take the first step toward a rewarding career in fintech!
Responsibility
- Develop and maintain strong relationships with merchants, ensuring high levels of satisfaction and retention.
- Assist in the implementation of CRM strategies to enhance customer engagement and loyalty.
- Monitor and analyze merchant performance data to identify trends and opportunities for growth.
- Collaborate with cross-functional teams (sales, marketing, and product) to align CRM initiatives with business objectives.
- Prepare regular reports on merchant interactions, feedback, and campaign effectiveness.
- Support the onboarding of new merchants, providing guidance and resolving inquiries promptly.
- Contribute to the development of targeted communication materials (emails, newsletters, promotions) to drive merchant engagement.
- Stay updated on industry trends and competitive landscape to recommend improvements to CRM processes.
Qualifications
- Bachelorâs degree in Business Administration, Marketing, Communications, or a related field.
- 0-2 years of experience in CRM, customer service, sales, or a similar role (fresh graduates are encouraged to apply).
- Strong interpersonal and communication skills, with a customer-centric mindset.
- Proficiency in Microsoft Office (Excel, PowerPoint) and familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Analytical thinking with the ability to interpret data and derive actionable insights.
- Self-motivated, detail-oriented, and able to work independently as well as in a team.
- Fluency in English (written and verbal); additional languages are a bonus.
- Passion for the fintech industry and a willingness to learn and adapt in a dynamic environment.