job description
Are you a fluent Japanese speaker with a passion for IT support? Join PERSOL as an IT Desk Support Specialist and provide top-tier technical assistance to our clients in Bali. This role is perfect for professionals who thrive in a dynamic environment and enjoy solving complex IT issues while ensuring seamless operations for end-users.
As a key member of our IT support team, you will be responsible for troubleshooting Microsoft 365 applications, managing helpdesk tickets, and delivering exceptional customer service. Your expertise in Japanese and IT support will bridge communication gaps and enhance user satisfaction. If you are detail-oriented, proactive, and eager to grow in a global IT environment, this is the opportunity for you!
Enjoy a competitive salary, a collaborative work culture, and the chance to work in beautiful Bali while advancing your career in IT support.
Responsibility
- Provide first-level IT support for Microsoft 365 applications, including Outlook, Teams, and SharePoint.
- Respond to helpdesk tickets and resolve technical issues in a timely manner.
- Assist users with hardware and software troubleshooting, both remotely and on-site.
- Communicate effectively in Japanese and English to ensure clear understanding of IT issues and solutions.
- Maintain accurate documentation of IT support processes and user interactions.
- Collaborate with the IT team to escalate complex issues and implement solutions.
- Conduct user training sessions on Microsoft 365 tools and best practices.
- Monitor IT systems and proactively identify potential issues before they impact users.
Qualifications
- Fluency in Japanese and English (written and spoken).
- Proven experience in IT support, helpdesk, or desktop support roles.
- Strong knowledge of Microsoft 365 applications and Windows operating systems.
- Excellent problem-solving and troubleshooting skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with strong communication skills.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Experience working in a multicultural or international setting is preferred.