job description
Are you a fluent Japanese speaker with a passion for customer service? Hytech Consulting Management is seeking a Japanese Bilingual Support - Operation Senior Associate (N1 Speaker) to join our dynamic team. This role is perfect for individuals who thrive in a fast-paced environment and are eager to provide top-notch email and chat support to our valued clients.
As a key member of our team, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our Japanese-speaking clientele. Whether you're a fresh graduate or an experienced professional, we welcome your application if you have the language skills and dedication to excel in this role.
Join us and take the next step in your career with a company that values your skills and offers competitive compensation and benefits.
Responsibility
- Provide exceptional email and chat support to Japanese-speaking customers.
- Respond to customer inquiries in a timely and professional manner.
- Resolve customer issues and escalate complex problems as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Ensure compliance with company policies and procedures.
- Participate in training sessions to enhance language and customer service skills.
- Contribute to a positive and supportive team environment.
Qualifications
- Fluency in Japanese (JLPT N1–N2 level).
- Excellent written and verbal communication skills in both Japanese and English.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Proficiency in using email and chat support tools.
- High school diploma or equivalent; college degree is a plus.
- Previous experience in customer service or a related field is an advantage.
- Willingness to work in a fast-paced and dynamic environment.