job description
Join WNS as an Insurance Specialist and become part of a dynamic team dedicated to delivering exceptional customer experiences in the insurance sector. We are seeking motivated individuals who are passionate about providing top-tier service and thrive in a fast-paced environment. In this role, you will handle insurance-related inquiries, process claims, and ensure customer satisfaction while adhering to industry regulations.
Based in beautiful Bali, this position offers a unique opportunity to work in a vibrant, multicultural setting while advancing your career in the insurance industry. Whether you're assisting clients with policy details or resolving complex issues, your contributions will directly impact our mission of excellence.
If you are detail-oriented, customer-focused, and eager to grow in a supportive environment, we invite you to apply and take the next step in your professional journey with WNS.
Responsibility
- Handle incoming customer inquiries related to insurance policies, claims, and coverage details.
- Process and verify insurance claims in accordance with company policies and regulatory requirements.
- Provide accurate and timely information to customers regarding policy terms, premiums, and benefits.
- Resolve customer complaints and escalations with professionalism and empathy.
- Maintain up-to-date knowledge of insurance products, industry trends, and compliance standards.
- Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
- Document all customer interactions and transactions in the company’s CRM system.
- Participate in training programs to enhance product knowledge and service skills.
Qualifications
- Bachelor’s degree in Business, Finance, or a related field (or equivalent work experience).
- Minimum of 1-2 years of experience in customer service, insurance, or a related industry.
- Strong communication skills, both written and verbal, with fluency in English.
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
- Proficiency in using CRM software and Microsoft Office applications.
- Customer-focused mindset with a passion for delivering high-quality service.
- Attention to detail and problem-solving skills to address customer concerns effectively.
- Willingness to work in shifts, including weekends and holidays, as required.