job description
Join IET Pte. Ltd. as a Complaint Handling Officer and play a pivotal role in maintaining exceptional customer satisfaction under a prestigious government-affiliated entity. Based in the vibrant heart of Canggu, Badung, this position offers a unique opportunity to contribute to public service while enjoying the dynamic lifestyle of Bali.
As a Complaint Handling Officer, you will be the frontline representative resolving customer concerns with professionalism and empathy. Your work will directly impact service quality and public trust, making this role both challenging and rewarding. If you thrive in a structured yet fast-paced environment and possess strong problem-solving skills, we invite you to apply.
This full-time position comes with a competitive salary range of $3,300 – $3,800 per month, along with opportunities for professional growth within a respected organization. Embrace the chance to make a difference while working in one of Bali’s most sought-after locations.
Responsibility
- Receive, document, and assess customer complaints in a timely and professional manner.
- Investigate complaints thoroughly by gathering relevant information and coordinating with internal teams.
- Provide clear, accurate, and empathetic responses to customers, ensuring resolution or escalation as needed.
- Maintain detailed records of complaints, actions taken, and outcomes for reporting and compliance purposes.
- Identify trends in complaints and recommend process improvements to enhance service delivery.
- Collaborate with cross-functional teams to implement corrective actions and prevent recurrence of issues.
- Ensure adherence to government regulations and company policies in all complaint-handling procedures.
- Prepare periodic reports on complaint metrics and resolution effectiveness for management review.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in customer service, complaint handling, or a similar role.
- Excellent verbal and written communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software.
- High ethical standards and integrity in handling sensitive information.
- Prior experience in a government or regulated industry is advantageous.