job description
Join Allied Search Pte. Ltd. as an IT Technology Executive in the vibrant heart of Bali, Indonesia. This is a unique opportunity to lead and optimize IT operations, support infrastructure, and helpdesk services for a dynamic organization. As a key member of our technology team, you will ensure seamless IT functionality, drive operational efficiency, and deliver exceptional technical support to stakeholders.
Based in Canggu, Bali, this role offers a perfect blend of professional growth and an inspiring work environment. Whether you're troubleshooting complex IT issues, managing system upgrades, or collaborating with cross-functional teams, your expertise will be instrumental in maintaining a robust and secure IT ecosystem.
If you are a proactive problem-solver with a passion for technology and a commitment to excellence, we invite you to apply and take the next step in your career with us.
Responsibility
- Oversee daily IT operations, ensuring system stability, security, and performance across all platforms.
- Provide Level 2 and Level 3 IT support, resolving complex technical issues for end-users and departments.
- Manage and maintain helpdesk services, including ticketing systems, response times, and user satisfaction.
- Implement and monitor IT policies, procedures, and best practices to enhance efficiency and compliance.
- Collaborate with vendors and internal teams to procure, deploy, and configure hardware/software solutions.
- Conduct regular system audits, backups, and disaster recovery planning to mitigate risks.
- Train and mentor junior IT staff, fostering a culture of continuous learning and improvement.
- Stay updated with emerging technologies and recommend innovations to drive business growth.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3-5 years of experience in IT operations, support, or helpdesk management.
- Proven expertise in troubleshooting hardware, software, and network issues in enterprise environments.
- Strong knowledge of Windows/Linux servers, Active Directory, and cloud services (AWS, Azure, Google Cloud).
- Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified Professional are a plus.
- Excellent communication and interpersonal skills to liaise with non-technical stakeholders.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Familiarity with ITSM tools (e.g., ServiceNow, Zendesk) and cybersecurity best practices.