job description
Join KMC Solutions as an IT Technical Support Specialist in our dynamic Bali office! This on-site role is perfect for tech-savvy professionals eager to provide top-tier technical assistance and IT infrastructure support in a fast-paced, collaborative environment.
As part of our team, you’ll play a pivotal role in ensuring seamless operations for end-users, troubleshooting hardware and software issues, and maintaining robust IT systems. Your expertise will directly contribute to the efficiency and productivity of our organization, while working in the vibrant setting of Bali.
This is a unique opportunity to grow your career in IT support while enjoying the work-life balance that Bali offers. If you’re passionate about technology, problem-solving, and delivering exceptional service, we’d love to hear from you!
Responsibility
- Provide first-level technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently.
- Install, configure, and maintain IT equipment, including desktops, laptops, printers, and peripherals.
- Troubleshoot and resolve network connectivity issues, ensuring minimal downtime for users.
- Assist in the setup and maintenance of IT infrastructure, including servers, routers, and switches.
- Document all support requests, solutions, and follow-up actions in the IT ticketing system.
- Collaborate with IT teams to diagnose and escalate complex technical issues to higher-level support.
- Conduct preventive maintenance and regular system checks to avoid potential IT disruptions.
- Educate end-users on best practices for IT security, software usage, and troubleshooting basics.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and common business applications.
- Familiarity with networking principles (TCP/IP, DNS, DHCP) and basic hardware maintenance.
- Excellent communication and interpersonal skills to interact with non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Certifications such as CompTIA A+ or ITIL are a plus.
- Willingness to work on-site in Bali with flexibility for occasional overtime.